FAQ
Everything people ask before signing up
Grouped by what you're worried about. If yours isn't here, write to us and a person answers.
Using it
No. It all happens in the browser: you drop the file, it uploads and you get the text back. There's nothing to configure and no model to choose.
Usually under two minutes. You'll see the progress move while it happens, and you can close the tab: it keeps going and the transcript is waiting for you.
Yes, click any line and rewrite it. The original stays underneath, so a correction never loses what the model actually heard, and the search index updates with your version.
Yes: MP4, MOV, WEBM, MKV and AVI. We only read the audio track, so you don't pay for the picture.
Accuracy and languages
On clean English or Spanish audio we sit around 98% word-for-word. With background noise, people talking over each other or strong accents, the usual range is 92% to 96%.
More than 90, including English, Spanish (European and Latin American), Catalan, Galician, Basque, French, German, Italian and Portuguese. Detection is automatic and we handle recordings that switch language halfway through.
Yes, up to 32 speakers in the same recording. They come out as «Speaker A» and «Speaker B»; you rename them once and the whole transcript follows.
Plans and billing
By the length of the audio, not by how long we take. A 40-minute recording costs 40 minutes, and a job that fails doesn't spend anything.
Nothing is deleted and nothing breaks. You just can't start new transcriptions until the next cycle, or until you move up a plan.
Yes, from your billing page. If you cancel you keep access until the end of the period you already paid for, and your transcripts stay available to download.
Yes, with your company details and VAT number. For volume, bank transfer or a signed DPA, write to us and we sort it in the same thread.
Privacy and data
On servers in the European Union, encrypted in transit and at rest. The transcription itself also happens in the EU.
No. Never. Your recordings are yours and are used for one thing only: giving you back the text.
Each plan has a retention window — 30 days, 90 days or a year. When it's up, the audio and the text are deleted on their own. You can also delete anything at any moment, and the audio goes with it the same day.
Still not answered?
Write to us with the specifics of your case. Same working day, and by someone who knows how this is built.